Terms and Conditions

These Terms and Conditions govern the use of the Shastik Care website and the repair or maintenance services we provide for air conditioners, washing machines, refrigerators, and related appliances. By using this website or booking a service with us, you agree to follow these terms.

Service Requests and Appointments

When you contact us by phone, website form, or WhatsApp, you agree to provide accurate service details, contact information, and location information. Appointment times are subject to technician availability, traffic conditions, and operational factors. We will make reasonable efforts to attend at the scheduled time, but exact arrival times cannot always be guaranteed.

Inspection, Diagnosis, and Repairs

Our service may include inspection, fault diagnosis, repair, part replacement, cleaning, gas filling, or general maintenance depending on the appliance condition. In some cases, additional repairs or spare parts may be required after inspection. Any such recommendation or revised estimate will be communicated before further work is carried out whenever reasonably possible.

Payments and Charges

Service charges may include inspection fees, labour charges, spare parts costs, transport charges, or any additional work agreed during service. Payment is due upon completion of service unless another arrangement has been confirmed in advance. Prices may vary depending on appliance condition, model, spare part availability, and the scope of required work.

We aim to maintain fair and transparent pricing. However, quoted prices may change if hidden faults, additional part replacement, or expanded repair requirements are identified after inspection.

Failure to complete payment for approved work may affect any follow-up service, support, or warranty assistance.

Cancellation, Rescheduling, and Refunds

You may cancel or reschedule a booking by informing us as early as possible. The following general conditions apply:

• 1. Appointment slots may be rescheduled based on technician availability.
• 2. Inspection or visiting charges may still apply if a technician has already been dispatched.
• 3. Refunds are not generally available for completed labour services already performed.
• 4. Spare parts once ordered or installed may not be refundable unless defective or incorrect.
• 5. Any refund decision will depend on the service stage, materials used, and issue reported.
• 6. We will review genuine service concerns fairly and try to provide a reasonable resolution.

Warranty, Liability, and Contact

Any service assurance or limited warranty, if offered, applies only to the specific repair work carried out by us and is subject to the condition of the appliance, proper usage, and the nature of the fault. We are not responsible for pre- existing internal damage, repeated failures caused by unrelated faults, voltage issues, misuse, water damage, or normal wear and tear.

We make reasonable efforts to provide accurate information on this website, but service details, availability, and pricing may change without notice. If you have questions about these Terms and Conditions, you may contact us at enquiry@shastikchillandcool.com or call +91 9626378398.